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Privacy Policy

Last Updated: May 14, 2026

ACH ADVERTISING ("we," "us," or "our") operates Nexus, an auto shop management platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use Nexus (the "Service").

1. Information We Collect

1.1 Information You Provide

When you use Nexus, you provide us with:

Account Information:

  • Name and email address from Google or Apple sign-in
  • Phone number (optional)
  • Shop details including name, address, and contact information

Business Data:

  • Customer information
  • Vehicle information
  • Job card details
  • Invoice and payment records
  • Team member information
  • Inventory data

1.2 Information We Collect Automatically

Usage Data:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent
  • Features used
  • Error logs

Cookies and Similar Technologies:

  • We use cookies for authentication and session management
  • Third-party services may use cookies
  • You can control cookies through your browser settings

2. How We Use Your Information

We use your information to:

2.1 Provide the Service

  • Create and manage your account
  • Process transactions and payments
  • Store and manage your business data
  • Enable team collaboration
  • Send WhatsApp notifications if enabled
  • Generate reports and invoices

2.2 Improve the Service

  • Analyze usage patterns
  • Fix bugs and improve performance
  • Develop new features
  • Conduct research and analytics

2.3 Communicate With You

  • Send service-related emails
  • Provide customer support
  • Send product updates and announcements
  • Request feedback

2.4 Security and Compliance

  • Detect and prevent fraud
  • Ensure security of the Service
  • Comply with legal obligations
  • Enforce our Terms of Service

2.5 Marketing (With Your Consent)

  • Send promotional emails about new features
  • Share updates about Nexus
  • You may opt out at any time

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, we process your personal data based on:

  • Contract Performance: To provide the Service
  • Legitimate Interests: To improve and secure the Service
  • Consent: For marketing communications
  • Legal Obligations: To comply with laws

4. How We Share Your Information

4.1 We DO NOT Sell Your Data

We never sell your personal information to third parties.

4.2 Service Providers

We share data with trusted service providers who help us operate Nexus.

Infrastructure:

  • Supabase
  • Cloudflare
  • Vercel

Payments:

  • WiPay

Communications:

  • WhatsApp Business API

Authentication:

  • Google
  • Apple

These providers are contractually obligated to protect your data and use it only to provide services to us.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request.

4.4 Business Transfers

If ACH ADVERTISING is acquired or merged, your information may be transferred to the new owner.

4.5 With Your Consent

We may share information with third parties when you explicitly consent.

5. Data Storage and Security

5.1 Where We Store Data

Your data is stored on servers provided by Supabase located in the United States. Data is encrypted in transit and at rest.

5.2 Security Measures

  • Encryption of data in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Secure coding practices
  • Regular backups

5.3 No Guarantee

While we take security seriously, no system is 100% secure.

6. Data Retention

6.1 Active Accounts

We retain your data as long as your account is active or needed to provide the Service.

6.2 After Account Deletion

  • We retain data for 30 days after deletion
  • After 30 days, data is permanently deleted
  • You may request a data export before deletion
  • Some data may be retained longer for legal reasons

6.3 Backups

Backup copies may persist for up to 90 days.

7. Your Rights and Choices

7.1 Access and Portability

  • Access your data through the dashboard
  • Export your data at any time
  • Request a copy of your data

7.2 Correction

You can update your information through Settings or by contacting us.

7.3 Deletion

You can delete your account through Settings. We will delete your data within 30 days.

7.4 Opt-Out

  • Marketing emails
  • WhatsApp notifications
  • Cookies through browser settings

7.5 Additional Rights (GDPR)

  • Right to restriction of processing
  • Right to object to processing
  • Right to lodge complaints

8. Children's Privacy

Nexus is not intended for users under 18. We do not knowingly collect information from children.

9. International Data Transfers

If you access Nexus from outside Trinidad and Tobago, your data may be transferred to and processed in the United States.

For EEA users, we rely on standard contractual clauses approved by the European Commission.

10. Your Customer Data

10.1 You Are the Data Controller

When you upload customer information to Nexus, you are the data controller and we are the data processor.

10.2 Your Responsibilities

  • Have legal permission to collect and process customer data
  • Comply with applicable data protection laws
  • Provide privacy notices to your customers
  • Obtain necessary customer consents

10.3 Our Role

We process customer data only on your instructions.

11. Third-Party Links

Nexus may contain links to third-party websites. We are not responsible for their privacy practices.

12. California Privacy Rights (CCPA)

12.1 Right to Know

You can request information about the personal data we collect, use, and disclose.

12.2 Right to Delete

You can request deletion of your personal data subject to legal exceptions.

12.3 Right to Opt-Out

We do not sell personal information.

12.4 Non-Discrimination

We will not discriminate against you for exercising your rights.

12.5 How to Exercise Rights

Email privacy@achadvertising.com with your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of material changes through email, dashboard notices, or by updating the Last Updated date.

14. Contact Us

If you have questions regarding this Privacy Policy or your personal data:

Email: privacy@achadvertising.com
Support: support@achadvertising.com
Website: https://achadvertising.com

Mail:
ACH ADVERTISING
Trinidad and Tobago

15. Data Protection Officer

For GDPR-related inquiries:
Email: support@achadvertising.com

By using Nexus, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.